Which forms of payment do you accept?
Is the order process secure?
I prefer not to enter my credit card details online.
How long does it take to process my credit card?
What are the different steps of the order process?
How quickly will I get my serial number?
Will I receive an invoice?
What about shipment?
What about refund?

Q: Which forms of payment do you accept?
A: We accept Visa, MasterCard and American Express for online processing. If you wish to purchase by check or bank transfer, please send an email to service@uwell.com.au This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Q: Is the order process secure?
A: Yes, the order system uses Secure Sockets Layer (SSL) to encrypt (128 bit) data and credit card details before being transferred.

Q: I prefer not to enter my credit card details online.
A: If you prefer not to order online, you can print out the order form and fax it  to:  (02) 9554-8988. We will process your order and email you the serial number and invoice.

Q: How long does it take to process my credit card?
A: Your order will be processed within a couple of hours.

Q: What are the different steps of the order process?
A: The steps of the order process are as follows:1.       Go to the products page2.       Enter the quantity of the product you wish to order and click 'Add to cart'. Repeat this for every product you wish to order. When you are ready, click 'Checkout'. If you wish to double-check the contents of your cart, click 'View cart'. 3.       Check the product information and total price. If this is correct, enter your billing information and payment details. Click 'Process order'. 4.       Your order will be processed within 24 hours and the serial number and invoice will be sent to you by email.

Q: How quickly will I get my serial number?
A: You will receive your serial number and invoice within a couple of hours.

Q: Will I receive an invoice?
A: Yes, an invoice will be emailed to you in Adobe pdf  format.

Q: What about shipment?
A: It dependents where you order the products. The products price will be involved the shipment.

Q: What about refund?If you unsatisfied your products we offer 7 days to return it and the money will be refund after two weeks.